Stuart Herbert | Gentoo

When I recently bought my new MacBook Pro, I also picked up a copy of Parallels Desktop for Mac from the same store. That turned out to be a bit of a mistake.

I downloaded the latest beta of Parallels, only to find that the license key that came in the retail copy of Parallels wasn’t recognised by the beta. More than a bit puzzled (the instructions for the beta state that you can re-use your existing license key), I contacted Parallels’ support team for help.

It turns out that the retail copy of Parallels that I bought isn’t supported by Parallels at all. Not the customer service I was looking for. I have to go through the UK reseller for support.

Why do I have the feeling that this is going to turn into a saga?

Don’t make my mistake - if you want to get yourself a copy of Parallels, make sure you download it from their website. Don’t waste your money on a boxed copy from a store.